Stream Global Services (Field of Work ,Information Technology)

Stream Global Services -  BULGARIA
Earliest Start Date 01.09.2013  Latest End Date 30.12.2014
About Stream Global Services
Stream Sofia provides multi-channel technical support and customer service for the Eastern European market. Sofia - a major center of Bulgaria's economic life - boasts well-developed infrastructure encompassing robust communications, excellent public transportation and 16 local universities. http://www.stream.com
Job Description
Department the intern will be working	Technical Support
Job Description1	Working on behalf of our clients the Technical Support Specialist will provide responsive and competent technical support to customers who require help with customer service, product information, or assistance with installation and usage of hardware or software application as required by the needs of each specific product line.
Job Description2	This support is normally provided by telephone although it is increasingly being provided through electronic means, like Internet, Email, Intellectual Edge, or other means to be developed.
Job Description3	Remain effective and maintain a positive attitude during times of change and stress, and viewing change as an opportunity for improvement.
Job Description4	Demonstrate excellent oral communication skills with the ability to control manage and direct a conversation while simultaneously identifying essential information.
Job Description5	Build relationships with team members and co-workers for effective team performance.
Job Description6
Measurable results expected from the intern	First 2 months will be the months of training's and preparation. About the measurable results you can hear more after passing 1st interview.
Preparation required from the intern before arrival	If you are a dynamic professional, willing to learn in a technical environment and ready to take new challenges in an international team, send us your CV!
Details on the Working Conditions	Personal Workspace Computer Internet Access Any Other
Other Details of the Working Conditions	-First coming travel expenses reimbursement, relocation support and hotel accommodation for the first 1 week -Full time employment, normal working duration, Mo-Friday, never during the weekends -Product training and full management support during probation period -Nice and friendly multicultural atmosphere -Career opportunities and talent management: further qualifications and certificates on company cost- more information after first interview
Learning points that the intern might obtain during the internship	Team work, valuable certificates and trainings, IT knowledge, communication skills ...
Additional information a potential candidate may require for the Internship	After 1 st interview more informations. Salary goes in 3 stages: 1st two months: 985.15 next 2 months: 1116.51 after that goes to 1313.54 and higher, depend of result and commitment of the intern. More Info after 1st interview. http://www.stream.com/careers/open-positions
Work Information
Field of Work	Information Technology
Working Hours	From 9:00 To 17:00 With a total of 38 hours per week Saturday work None
Payment	Salary in US $985
Organisational Preferences
Internship Earliest Start Date	01.09.2013 (Preferred)
Internship Latest Date	30.12.2014 (Preferred)
Minimum Duration	60 Weeks (Preferred)
Maximum Duration	69 Weeks (Preferred)
Degree	Bachelor (Preferred)
Backgrounds
Engineering	Telecommunications Engineering(Preferred)
Information Technology	Web Development and Management(Required)
	Network Management & Data Transmission(Preferred)
	Software Development and Programming(Required)
	Database Management(Required)
Marketing	Customer Relationship Management(Preferred)
Skills
Computer	PC User Skills(Required)
	Internet User Skills(Required)
	Mac User Skills(Preferred)
Groupware	MS Exchange(Preferred)
Mechanical Engineering	Operations Research(Preferred)
Network management and data transmission	Voice - IP Telephony (VoIP)(Preferred)
	TCP/IP(Preferred)
Operating systems	X-Windows(Required)
	MacOS(Preferred)
	Windows Operating Systems(Required)
Programming skills	C++(Preferred)
	Javascript(Preferred)
	C#(Preferred)
	C(Preferred)
	Java(Preferred)
	SQL(Preferred)
	J#(Preferred)
Languages
Excellent	English(Required)
	German(Required)
Regions
Required/Preferred	Required
Geographical Regions	Central and Eastern Europe
Sub Regions	-
Language Zones	German Speaking Europe
	English Speaking World
Additional Country	-
Developing Country	-
Good luck!